Effective Date:
February 22, 2025
At [Company Name], we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our Refund, Returns, and Cancellation Policy below.
1. Refunds
Eligibility: Refunds are available for purchases made directly from our website. To be eligible for a refund, the request must be made within [5] days from the date of purchase or delivery. Refund Process: If you are eligible for a refund, we will process the return of your payment within [5] business days to your original method of payment. Please note that it may take some additional time for the funds to appear in your account due to your bank’s processing time. Non-Refundable Items: Certain items are non-refundable, including [list any non-refundable items such as clearance items, downloadable products, or custom-made products].
2. Returns
Eligibility: If you are not satisfied with your purchase, you may return the item(s) for a refund or exchange, provided the item(s) are unused, in original packaging, and in resalable condition. Returns must be made within [5] days from the delivery date. Return Process: To initiate a return, please contact our customer service team . Once we approve your return request, you will receive instructions on how to return the item(s) to us. Shipping Costs: Unless the return is due to a defect or error on our part, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return reaches us safely.
3. Exchanges
Eligibility: If you wish to exchange an item for a different size, color, or model, please contact us within [5] days of receiving your order. We will guide you through the exchange process. Exchange Process: Upon approval, you may return the original item and place a new order for the exchanged item. If the exchanged item is of a higher value, you will be required to pay the difference. If it is of a lower value, we will refund the difference.
4. Cancellations
Order Cancellations: Orders may be canceled within [24] hours of placing the order. After this period, cancellations may not be possible, as we begin processing orders promptly. How to Cancel: To cancel your order, please contact our customer service team immediately. We will confirm whether the order can be canceled. Subscription Cancellations: If you have a subscription or recurring service, you may cancel at any time by contacting us or by following the cancellation instructions on our website. Cancellation will be effective at the end of the current billing cycle.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will provide a full refund or exchange, including any shipping costs incurred. We may ask for photos or other documentation to process your claim.
6. How to Contact Us
If you have any questions regarding our Refund, Returns, and Cancellation Policy or would like to initiate a return or cancellation, please contact us at:
Rescanz
Email Address: [email protected]
Phone Number : 352-3649-032
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